Help center
Frequently asked questions.
Everything you need to know about ordering, designing, applying, and shipping your DTF transfers.
FAQ
Order & pricing
Is there a minimum order?
There is no minimum order. For larger runs, bulk discounts apply automatically — single orders over 300 sq ft unlock our best pricing.
What kind of ink do you use?
We use high-quality CMYK + white ink with premium adhesive powder for durable, vibrant prints that hold up wash after wash.
FAQ
Artwork & design
How can I design my own DTF prints?
Upload your own print-ready artwork directly, or work with our in-house design team to bring your idea to life.
What file formats do you accept?
We recommend transparent PNG, PDF, or the original vector file. We can work with most other formats too — reach out if you are unsure.
What resolution should my artwork be?
Send artwork at 300 DPI at final print size for the sharpest, most vibrant results.
FAQ
Applying transfers
How do I apply DTF prints to a shirt?
Prep the garment, press at the right time and temperature for your fabric, then peel. See our full step-by-step guide on the How to Apply page.
How do I get a matte finish?
After applying the transfer, repress with kraft paper for 10 seconds for a soft, matte look.
FAQ
Payment & shipping
How can I pay for my order?
We accept all major credit cards and PayPal at checkout.
How fast do orders ship?
We turn orders around fast — most are produced and on their way within 1 business day.
Can I track my order?
Yes — you will receive tracking by email as soon as your order ships.
FAQ
Cancellations & returns
Can I cancel my order?
You can cancel any time before your order enters production. Once printing has started we are unable to cancel.
What if my order arrives damaged?
Every order goes through a quality check before it ships. If anything arrives defective, contact us and we will make it right with a reprint or refund.
Still have a question?
Our team is happy to help with artwork, sizing, pressing, and bulk orders.