Help center

Frequently asked questions.

Everything you need to know about ordering, uploading artwork, applying, pickup, shipping, and support for DTF transfers.

FAQ

Order & pricing

Is there a minimum order?

There is no minimum order. For larger runs, bulk discounts apply automatically — single orders over 300 sq ft unlock our best pricing.

What kind of ink do you use?

We use high-quality CMYK + white ink with premium adhesive powder for durable, vibrant prints that hold up wash after wash.

FAQ

Artwork & design

How can I design my own DTF prints?

Upload print-ready artwork on the product page. Transparent PNG artwork at final print size is recommended. For gang sheets, use the builder to place multiple designs on one sheet.

What file formats do you accept?

Transparent PNG is recommended for most DTF orders. PDF or vector files can work when prepared correctly. Low-resolution files print low-resolution, so review artwork before checkout.

What resolution should my artwork be?

Send artwork at 300 DPI at final print size for the sharpest, most vibrant results.

FAQ

Applying transfers

How do I apply DTF prints to a shirt?

Prep the garment, press at the right time and temperature for your fabric, then peel. See our full step-by-step guide on the How to Apply page.

How do I get a matte finish?

After applying the transfer, repress with kraft paper for 10 seconds for a soft, matte look.

FAQ

Payment & shipping

How can I pay for my order?

We accept all major credit cards and PayPal at checkout.

How fast do orders ship?

Production speed depends on artwork, order size, and current print volume. When volume is high, allow an extra 1-2 days. If timing is critical, contact us before ordering so we can confirm rush availability.

Can I track my order?

Yes. Shipped orders receive tracking by email when the label is created. Local pickup orders should use the pickup details shown at checkout when available.

FAQ

Cancellations & returns

Can I cancel my order?

You can cancel any time before your order enters production. Once printing has started we are unable to cancel.

What if my order arrives damaged?

Every order goes through a quality check before it ships. If anything arrives defective, contact us and we will make it right with a reprint or refund.

Still have a question?

Our team is happy to help with artwork, sizing, pressing, and bulk orders.